DETERMINING TARGET COST PER LEAD
How much is a lead worth? This is a question I get almost every day. The other question I get is, “How much is a lead going to cost me.” But I think that’s really irrelevant until you know what the lead is worth.
It’s actually very easy to figure out. I’ll just run through the math really quick. You take a business and you say, “What is your average customer value?”
Let’s give an example of business‑to‑business sale. Let’s say they a sell a $100,000 annual contract, or something like that. That’s the top‑line revenue. Then, you want to discount that and take out the cost of goods sold, and take the gross profit. That’s what’s left over.
Let’s just say its half, so $50,000 of gross profit is what a customer relationship is worth. There’s your number. That’s what we’re looking to get to. How do I make sure that I make that $50,000 back?
Then we look at what percentage of people do I close? What percentage of leads come in the door that actually signed a $100,000 contract and I make $50,000 on?
Just for easy numbers, let’s say it’s 10%. That leaves us with $5,000. A lead in that situation is worth $5,000. Now, that would mean that that lead would take 100% of your gross profit, so it’s not a good buy.
We usually discount that by half, and then you’d be doubling your money. If you want to be conservative, you discount it by half again because you’re thinking, “We want to make sure that we’re really getting 1 out of 10 quality leads.”
A lead in this scenario that I just gave would be worth $1,250 up to $2,500.
When you’re doing your numbers, they’re probably not as simple as the ones I just laid out. Look at what your customer value is. What’s your cost of goods sold? What percentage does your sales team actually close?
Then, discount it so you make a profit. Ultimately, you can come up with a fairly easy number that will inform you, “If I can get a lead for this amount of money, it’s a good deal.”
Then you can build all your marketing campaigns around that. You can look at your organic campaign. You can look at your paid campaign. You can look at your print ads. You can track leads from TV or radio. Examine all of your different funnels.
Make sure that you’re hitting or exceeding that target cost per lead that you’ve set for yourself in advance.
This is one of my favorite exercises to do with a customer. I love to help them develop that target cost per lead, and really start building strategies around that. Once you do that, you can harness the power of your business’ engine because you know what makes it tick.
If you’d like some help coming up with your target cost per lead or executing on the campaigns once you go through the exercise, I’d love to be a partner for you and a resource to help grow your business and develop that engine.
GOOGLE POSSUM UPDATE
The Possum update. Yet another animal update from Google. This one actually wasn’t named by Google. The search industry as a whole came up with the name.
What is the Possum update? It specifically addresses the map search portion of Google. It doesn’t address the rest of search. If you are affected by Possum, it would only be the maps or the locations part of your search. I have five points I want to cover about the Possum update.
The first one is separating the maps algorithm and the organic algorithm. Possum really pushes those algorithms apart and we find a stronger differentiator between what shows in maps versus what shows in organic. Back in the day, it was pretty muddled and a little more mixed. Now with Possum, there are very distinct algorithms.
Point two is the location of the searcher. The location of where I am physically standing when I do the search plays a massive part in results. That’s gone up tremendously since Possum. Google has gotten much more sophisticated about picking up the exact location of the searcher and serving the best result based on that location.
It completely makes sense. It’s actually a really good part of this update, I would say.
Another one is outside of city limits or surrounding areas are getting included more often. Before Possum, the name of the city that you were physically in made a big impact.
If I, for instance, looked for plumbing companies in Frisco, I would get plumbing companies that physically were in Frisco. It was less likely that I’d get a plumbing company in a neighboring city, even if that plumbing company was the best result for me.
Now, Google is much more likely to pull results from surrounding cities or adjacent cities into that result if they’re physically in good proximity and have good user reviews and things like that.
Another one is stricter filtering. Stricter filtering applies to a lot of businesses that maybe were trying to game the system a little bit by having locations that maybe weren’t their headquarters or weren’t their main location.
Maybe they had a Regus office or something like that, or maybe they were using their home address as their business address. Google has gotten much better with stricter filtering.
My last point is double location. Google has gotten much better at filtering out double locations. A lot of business owners had a building that they could split into two parts and have two different addresses and try to rank twice for the same search term.
Google has gotten much better identifying that. In fact, they’re going all the way up to the business ownership information to identify facts like these.
Let’s look at an example. Maybe somebody owns two buildings on the same street. There are two different addresses but they are really the same business, even if they have completely different names. Google can identify that through the business ownership information and will now only show one result.
Your likelihood of getting two listings by naming your business two different things has gone down dramatically. Local search has gotten a little more complicated, and just managing your citations is not enough anymore.
We’ve come up with a strategy specifically for Possum to help our clients get better results with these new algorithm updates. If you’d like to learn more about our strategy and have that implemented for you, give us a call. We’d love to talk to you and come up with a strategy that fits your business needs.
B2B VS B2C: LINK EARNING AND CONTENT MARKETING
We have customers that are B2B, and we also customers that are B2C. I think it’s interesting to dive into some of the differences in the way that we approach their marketing and some of the similarities between the two arts.
Today, I want to focus in on content marketing and link building for a B2B company versus a B2C company.
On the B2B side, some tactics that have been very successful are influencer outreach and guest posting in industry publications. We start the process of getting our clients involved in different industry organizations and getting links from those.
Other tactics include infographs. An infograph can be very successful in B2B marketing. Partners and vendors will commonly share or repost infographs on social media. They also can be successful in B2C, but it’s a little more targeted on the B2B side.
Now, B2C marketing is different. We’ve got to capture everybody’s attention. The content that we produce has to be very creative. Usually, it’s more fun and less serious, but that’s not always the case. It’s content that grabs people’s attention and people want to share it because they enjoy interacting with your brand.
What I’ve noticed is brands that link build using content are generally the brands that people like. People love that brand and they want to share their posts. They want to post about them on their Tumblr account. They want to show brand affiliation. On the B2C side, brand affiliation is a huge part of successful link building.
One of the most common strategies we do to get people excited about a brand is product reviews. Everyone values external validation. Reviews are great even for small brands or brands that no one’s ever heard of. A product review can validate the product and also can get links for that product and elevate your presence in search.
When you think about the two, you really have to separate your mind and go, “Who are we selling to and why are they buying?” It’s really the same question on link building. It’s “Who would link to us and why would they link to us?” Usually, it’s not always your customers.
A lot of the time on B2B, it’s your vendors or people you have business relationships with and B2C is your brand advocates. Think about that when you’re coming up with link strategies and separate in your mind what you do for B2B and B2C.
Thanks so much for reading. If you have any questions that you’d like answered in a future video, leave them in the comments. I look forward to reading them and hopefully answering those questions in a future video.
CREATING AN EFFECTIVE CONTENT CALENDAR
The content calendar. I cannot emphasize the importance of this enough. The content calendar really is your guiding ship. It’s your light post that you are heading towards from a content strategy point of view.
How to make it effective is key, so there are some things I’ll point out.
First off, think about the year in advance. Come up with all the major holidays and all the different things that you want to mention about those days in your content calendar.
That way, you’ll have everything planned out and ready to post. You could potentially have something that you would do that’s specific for Thanksgiving or Christmas. Once you have that in mind, you want to integrate and lead up to these holiday-specific events.
Another thing to think about this is who your buyer is. At Globe Runner, we look at two things: the buyer and the keyword strategy.
We develop the keyword strategy first, and then we look at keywords that stem from common questions that are being asked about the topic. We also look at common search words that are coming up, and we use those to inform the content calendar.
Then, we match those queries with the buyer persona that we’ve written that would most likely ask that question. That way, we can write the content towards that buyer persona.
For instance, in a B2B space, we might have a client who could sell to a CEO, CFO, or CIO. This depends on which angle they’re coming in from and the software they are selling, like an ERP system.
We write different pieces of content that are angled towards the owner/decision‑maker, towards the financial decision‑maker, and towards the technical decision‑maker, and different keywords will inform different pieces of content.
The effectiveness of a content calendar is not just having one so you know what you’re going write in advance. Rather, having a calendar with some thought behind it is part of your SEO strategy, part of your engagement strategy, and an overall part of your inbound lead generation strategy.
We would love to talk with you about content marketing and help you write your content calendar. Call us anytime. If you want to post any questions or any suggestions for future topics in the comments, I would love to address them in the next video.
BUILD A BRAND ON SOCIAL MEDIA
What do you use your social media for? I think we’re past the days where everybody says, “Oh! I have to be on social!” We now know that everybody is on social. The more important question has become “What do I do with it?”
A lot of my customers come to us and say, “We want leads.” They are very lead focused, which is great. We, at Globe Runner, are very lead focused, and a lot of our efforts revolve around leads. However, social is a place that is not always focused on leads.
Now, there’s a lot of strategies that will develop leads on social, but brand is a critical thing to develop on social.
Social is a place where your audience wants to get to know your brand. They want to engage with you. They don’t want to be sold. They don’t want you to hammer them with a pitch or an offer every two seconds. They want to connect with your brand and who you are.
There are simple ways to do this. For small companies, it may be company culture. Maybe that’s what want to show off. Or maybe it’s showing off your quirkiness and showing just how interesting you are.
If you’re in the B2B space, maybe it’s showing somebody your thought leadership and how much you’re leading the industry and not just following the trends in it.
In short, there’s lots of ways to build brand on social. But remember, social is not just about generating leads. What’s more important is building your brand.
If you’d like to have help coming up with a strategy on building your brand on social media, reach out to us. We look forward to talking to you.
HILDA LAFLEUR EXHIBITION DAZZLES GLOBE RUNNER HQ
At Globe Runner, we pride ourselves on running a different kind of office space. Not only does our headquarters double as a gallery space for exciting artists, but every few months or so we also hold a celebratory blowout and invite the public to come see our new pieces on display.
Globe Runner’s June Artist Exhibition
Last Thursday, June 8, artist Hilda Lafleur and the Globe Runner staff held a gala to show off her colorful, iconic, and pop-inspired work.
Generously, Hilda raffled off two of her paintings, and later gifted one of her pieces to Globe Runner CEO Eric McGehearty.
We were thrilled to host Hilda and members of the public and we’re excited to be able to look at her exciting work until our next artist rotation.
To see more photos of the event, keep scrolling!











Looking Back at Our Previous Exhibition
Last October, Globe Runner held an exhibition for our previous artist: Alejandro Castanon.
GOOGLE’S MOBILE PREFERENCE
It’s no surprise that mobile is super important. It’s 50 to 60 percent of most of our clients’ traffic volume these days. But, what is surprising is Google’s recent announcement that they would only look at the mobile content for search ranking purposes.
What that means is that if you have a website that your mobile site displays different content than your desktop site, Google will officially start ignoring your desktop content and only showing the mobile content.
Now, we see this a lot on clients that maybe have a “.m” or a “m.” for their mobile site, rather than having a responsive website. On the “m.”, they would have different content. Maybe stripped down content, maybe they eliminate the footer altogether.
They don’t have as big a description, which makes sense from a mobile user point of view. They want to just show you the most important things.
The challenge is if you have a bunch of links to other internal pages in your footer that aren’t showing on mobile, Google won’t be crawl those links anymore.
If you have written content describing your business, Google won’t be looking at that content as part of its search ranking algorithm.
It’ll still display your desktop version for desktop search, but even on desktop search, it’s going to use your mobile site content for ranking purposes.
It doesn’t make a whole lot of sense, and I know a lot of people in the industry think it’s an odd decision, but that’s the decision, so let’s get used to it and start updating our mobile sites.
Thanks so much reading. Feel free to reach out to us. We look forward to hearing from you.
HOW SMALL BUSINESSES CAN CREATE BIG TIME VIDEO CONTENT
No matter how shoestring your marketing budget, you can’t afford to not invest in video marketing. Videos are highly shareable pieces of content that capture customers and encourage them to engage with your brand. In fact, marketers frequently report higher conversion rates and increased CTRs when video is used for email and social media marketing purposes.
But your customers aren’t the only ones who’ll look favorably on this rich media content. Google’s algorithms also give extra weight to video, which can ultimately help improve your site’s SEO rankings.
Ahead we’ll make some recommendations about what kind of video content to create and how to do it.
Marketing Video Inspiration
Like all content marketing, you want to use videos to speak directly to your target audience. That means uploading them strategically based on where they’ll get the most airtime.
Here are some places your video marketing content can take center stage:
- Social media accounts – make company announcements, introduce sales, or promote new products across all your social feeds. It’s like show-and-tell for your customers.
- Your landing page – websites that employ this strategy convert like crazy. Just be mindful of your load time.
- Vlogs – blog content is a proven search engine marketing technique. Supplementing the strategy with a few short vlogs (video blogs) a week could give you a serious competitive edge. Plus, you can create your own YouTube channel to syndicate the content and reach a wider network.
- Testimonials – have a handful of happy customers? Add a section of video testimonials to your site. It’s the most personal way to show prospective customers the quality of your work.
Creating Video Content
When it comes to visual content, the most important thing to remember is to keep it authentic. One great way to do that is to shoot marketing video from a smartphone. The screens are large, the resolution is high, and even Hollywood filmmakers are creating movie magic from the palms of their hands.
With the right tools in pre and post-productio, you can make it great without breaking the budget. Here are five focus points to create high-quality marketing videos:
- Stability. Invest in a tripod or Steadicam. If you’re doing a single shot, prop your phone to the proper levels. If you’re moving around, spring for a device that can keep the video constant, even as you travel.
- Lighting. Fluorescent lighting never did anything for anyone. If you don’t have access to or a budget for professional camera lighting, use nature’s lighting. Natural lighting can do wonders for your product videos. Golden hour (around dusk and dawn) are notoriously lovely times to shoot, but a brightly lit room with windows can work just as well.
- Audio. It’s worth springing for a microphone, especially if you are sharing about your brand. Not only will it cut down on ambient noise, but it’ll also give your video a much more put together feel. Make sure to pick some good intro music to introduce and close your video, too. The more seamless and intentional it is, the more professional you’ll sound.
- Background. Keep the setting interesting, but clean. An all-white background isn’t the only choice you have. Pick somewhere that demonstrates the unique quality of your brand and don’t shy away from colors, especially if they complement your logo!
- Effects. Whether you use iMovie or software like Adobe Premier, speeding up or slowing down the frames can be an effective way to market your business. For detail shots, try a slow-mo feature. If you’re trying to condense a process try the time-lapse feature.
More and more, we’re seeing smartphones and video marketing dominate the digital landscape. Mobile demands are increasing and since phones also happen to be our most familiar medium, we’re going to continue to see video content as a go-to digital marketing trend.
Looking for a professional videographer to help you with your full-service production and promotion needs? Our marketing team will get your business ready for its close up.
SOCIAL VIDEO TIPS
If you’re going to all the trouble to produce a video and put it up on YouTube or Facebook, you want to get the most out of it. I’ve got three simple tips for you to make sure you maximize your efforts. The first one is creating a custom thumbnail.
If you look back at my old videos, you’ll see that I didn’t always do this, and, sometimes, to an embarrassing degree. I captured my very first slide as me with my mouth open, which doesn’t look very attractive.
Making a custom thumbnail is more important than just avoiding an unattractive look on your face. The other thing it does is it sells the click. It sells the user on clicking on your video, so they watch the content that you produced. That image is probably the most important thing that they’ll see.
The next one, not to undermine the value of words, is the title of your video. What that title is describes the video and, once again, sells the user on clicking on it.
Just as importantly, it also tells YouTube what the content of the video is and lets YouTube serve it up for the proper search term. Titling your video properly is incredibly important.
The last tip is native posting. A lot of people will post a video on YouTube and then copy that video and post it again on Facebook. It’s a huge mistake and it loses a lot of traffic.
Facebook actually gives a very strong preference, a 10x preference in fact, to video content that’s posted directly on Facebook. Rather than posting on YouTube and reposting it on Facebook, post it again natively on Facebook. You’ll get as much as 10x the traffic for your organic Facebook video.
With that said, if you’d like some help with your video strategy, feel free to reach out to us. We look forward to hearing from you.
One last thing, if you have any questions that you would like answered, feel free to put them in the comments. I’d love to answer them in a future video. Thanks.
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